This Agreement is a legally binding contract between ‘You’, being the client, and ‘Us’,
Legally Yours Limited (LY), of Quadrant Court, 49 Calthorpe Road, Birmingham, B15 1TH.
This Agreement should be read in conjunction with the LY Clients Disclaimer and ancillary documents provided.
This Terms of Business becomes effective on the date you agree to purchase your product. Before you agree, please read the entire document carefully.
1. TERMS
1.1 What these terms cover
These are the terms and conditions on which we supply our products, referred to in clause 4, to you.
1.2 Why you should read these.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
Legally Yours Limited (LY) is registered in England and Wales, under CRN 16205608
Admin Office: Quadrant House, 49 Calthorpe Road, Birmingham, B15 1TH Tel: 0330 165 6171, Email:admin@legallyyours.co.uk
2.2 How we may contact you.
If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provide to us in your order.
2.3 ‘Writing’ includes emails.
When we use the words ‘writing’ or ‘written’ in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order for our service.
Our acceptance of your order will take place when we email or contact you to accept it, at which point a contract will come into existence between you and us.
3.2 Your Case Number
We will assign a service number to you, and we will tell you what it is when we accept your order. It will help us if you can tell us the case number whenever you contact us.
3.3 Contract Period
The contract term is for a fixed period of 1 year commencing at the date of contract.
3.4 Legally Yours Fees
You will always be notified of any fee in advance of your payment, and you will receive a receipt for any monies paid. All fees are payable in full once you have either made an initial payment to us or asked us to set up a direct debit for 12 months with your personal details.
4. OUR PRODUCTS AND SERVICES
4.1 The Products
We offer a range of 4 products:
Deed of Severance
We will take your instructions and provide general advice as to the consequences of your instructions if needed. We then send you the Deed of Severance as instructed by you which you need to approve together with detailed instructions as to how it must be signed and witnessed.
We do not provide tax advice relating to the document we issue to you. Our Agent will inform you of the fees involved when you speak with them.
Wills
We will take your instructions and provide general advice as to the consequences of your instructions if needed. We then send you the will be as instructed by you which you need to approve together with detailed instructions as to how it must be signed and witnessed.
We do not provide tax advice relating to the document we issue to you. Our Agent will inform you of the fees involved when you speak with them.
Lasting Powers of Attorney
We will take your instructions on your requirements relating to an LPA concerning your Health and Welfare and /or one relating to your financial needs. We then provide you with the document[s] with detailed instructions as to how it/they must be signed and registered with the Court Office of the Public Guardian which we can complete, if required.
You will inform us of how many Attorneys you may need but we will offer no tax advice on the consequences of the documents provided. Our Agent will inform you of the fees involved when you speak with them.
Trusts
We will discuss with you as to the type of Trust that is best suited to your wishes and then take your instructions concerning your requirements. We will then provide the document[s] for your approval together with any general explanation of any unfamiliar terms or clauses together with detailed instructions as to how the document must be signed and witnessed. The Trust will need to be registered with the Court to be valid and we can do that for you for an additional fee
We offer no tax advice on the contents of any Trust and if in any doubt you should refer the matter and document to your accountant or financial advisor. Our Agent will inform you of the fees involved when you speak with them.
4.2 Services offered may vary over time.
The services outlined in our brochure and on our website, are for illustration of the Legal Services available through Legally Yours Ltd. Contact us with any questions.
4.3 Minor changes to the products
We may change the services:
- To reflect changes in relevant laws and regulatory requirements.
- to implement minor technical adjustments and improvements.
4.4 More significant changes to the products and these terms
We may make changes to these Terms of Business or services, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received. We will endeavour to notify you as early as possible of any significant changes in the services available.
4.5 Supply of the Services
We will supply the services to you until either the services are completed or you end the contract as described in clause 5 or we end the contract by written notice to you as described in Sect 7. Product is delivered electronically by email.
4.6 We are not responsible for delays outside our control.
If our supply of the services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event,.
4.7 What will happen if you do not give required information to us.
We may need certain information from you so that we can supply the services or products to you. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract (and clause 7.2 will apply)
4.8 Reasons we may suspend the supply of services to you.
We may have to suspend the supply of a service to:
- deal with technical problems or make minor technical changes.
- update the product to reflect changes in relevant laws and regulatory requirements.
- make changes to the services as requested by you or notified by us to you.
4.9 We may also suspend supply of the products if you do not pay.
If you do not pay us for the services when you are supposed to and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the products where you dispute the unpaid amounts. We reserve the right to suspend the product on non – payment
5. YOUR RIGHTS TO END THE CONTRACT
5.1 You can always end your contract with us.
Your rights when you end the contract will depend on the services provided, whether there were any issues with the service provided, how we are performing and when you decide to end the contract.
If you have just changed your mind about the service, you will be able to get a refund if you are within the 14-day cooling-off period.
Should you not continue with our service after the 14-day cooling off period then any deposit paid will be forfeited in lieu of any works carried out
5.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013)
For most products and services bought off-premises you have a legal right to change your mind within 14 days and receive a refund. These rights are contained in the Consumer Contracts Regulations 2013.
6. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
6.1 Tell us you want to end the contract.
To end the contract with us, please let us know by doing one of the following:
- Phone or email. Call customer services on 0330 165 6171 or email us at admin@legallyyours.com Please provide your name, home address, details of the order and, where available, your phone number and email address.
- Online. Complete the enquiry form on our website, www.legallyyours.co.uk
6.2 Deductions from refunds if you are exercising your right to change your mind.
If you are exercising your right to change your mind, we may deduct the cost of any products that have been supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied
7. OUR RIGHTS TO END THE CONTRACT
7.1 We may end the contract if you break it.
We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due, and you still do not make payment within 14 days of us reminding you that payment is due.
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.
(c) you do not, within a reasonable time, allow us to provide the services to you.
7.2 You must compensate us if you break the contract.
If we end the contract in the situations set out in clause 7.1 we will refund any money you have paid in advance but will deduct a sum of the cost of any work completed on your product, plus an Administration Fee of £295.00
7.3 We may withdraw the product.
We may write to you to let you know that we are going to stop providing the product. We will let you know at least 30 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
8. IF THERE IS A PROBLEM WITH OUR SERVICE
8.1 How to tell us about problems.
If you have any questions or complaints about the products, please refer to the Complaints Procedures issued. You can telephone us on 0330 165 6171, email us at complaints@legallyyours.co.uk or write to us at Legally Yours Limited, Quadrant Court, 49 Calthorpe Road, Birmingham, B15 1TH.
8.2 Summary of your legal rights
We are under a legal duty to supply products that are in conformity with this contract.
9. CHARGES AND PAYMENT
9.1 The Charges for our services
The charge for our services is confirmed on your receipt which will be emailed to you.
9.2 When you must pay and how you must pay.
You can pay for the whole of the product/service in one go at the outset of the contract period. The preferred method of payment is by Deposit and Payment Plan. Any proposed alternative method of payment must be agreed by us in writing and will be confirmed by us when we send your confirmation of the terms.
If payment has been selected to be Payment Plan, you must make the monthly payment as chosen and agreed.
9.3 We can charge interest if you pay late.
If you owe us any money and do not make any payment to us by the due date, we may charge you an Administration charge of £30.00 t
9.4 What to do if you think an invoice is wrong.
If you think your receipt is wrong, please contact us promptly to let us know. You will not have to pay any money until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
. 9.5 Administration Charges
If cancellation is made after the 14-day cooling off period, an Administration charge of the full amount paid is retained by the Company for works carried out
11. LEGALLY YOURS LIMITED – DATA PROTECTION PROCESSING NOTICE
11.1 We are committed to protecting the data we hold on to our customers. As many of you will know the new General Data Protection Regulation (GDPR) came into force on the 25th May 2018. Part of complying with this is to explain to all Data Subjects how we collect and use data as well as making it easy for them to access and change contact details. This is a statement of the data protection policy adopted by Legally Yours Limited. Responsibility for the updating and dissemination of the policy rests with the Directors. The policy is subject to regular review to reflect, for example, changes to legislation or to the structure or policies of the business. All staff are expected to apply the policy and to seek advice when required. Legally Yours Limited needs to collect and use certain types of information about people with whom it deals to operate. These include current, past, and prospective individuals within client database, the company’s own employees, suppliers, and others with whom the company conducts business. This personal information must be dealt with properly however it is collected, recorded, and used – whether on paper, electronically, or other means – and there are safeguards to ensure this in the Data Protection Act 2018. We regard the lawful and correct treatment of personal information by Legally Yours Limited as important to the achievement of our objectives and to the success of our operations, and to maintaining confidence between those with whom we deal and ourselves. We therefore need to ensure that our company treats personal information lawfully and correctly. To this end, we fully endorse and adhere to the Principles of Data Protection, as set out in the Data Protection Act 2018.
11.2 Legally Yours Limited is the controller of your personal data. The processing of personal data is necessary prior to entering into a contract and to the performance of carrying out any contract, the information we hold is totally necessary for us to undertake the services we provide and facilitate on your behalf. To undertake the full range of services we would require additional information regarding general insurances, mortgages, and other financial agreements you have or have had in the past, we will only use your personal information to administer your account in the areas you have authorised us to do so.
11.3 We may use a variety of methods to communicate with you including: Email, Post, Text, Phone
12. OTHER IMPORTANT TERMS
12.1 We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
12.2 You need our consent to transfer your rights to someone else.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
12.3 Nobody else has any rights under this contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
12.4 If a Court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any Court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5 Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in
respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the services, we can still require you to make the payment at a later date.
12.6 Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English Common Law and you can bring legal proceedings in respect of the products in the English and Welsh Courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English Courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English Courts.
12.7 Regulation
Legally Yours Ltd is NOT authorised by the Financial Conduct Authority to act in any capacity to sell or process Financial Regulated Products nor to engage in any Claims Management Activities.
Legally Yours are also not authorised by the Solicitors Regulatory Authority in the UK
